VEBA enrollment solutions give members access to call center, self-service and onsite enrollment. Our call center provides high-quality personalized customer experiences. Our online self-service enrollment provides an enrollment platform that is available anywhere and anytime. Onsite enrollment gives members the comfortable feeling of an in-person rep onsite to answer their questions.
What separates VEBA from other enrollment firms?
With over 23 years of inbound and outbound call center management experience and a multi-client, multi-site call center service bureau background, VEBA continues to provide high-quality personalized customer experiences. We give employees a “high-tech / high-touch” experience where employees can call via a toll-free number and talk to a benefit counselor to complete their enrollment.
VEBA has the expertise to make your online enrollment a success. Our turnkey solution becomes your enrollment platform and we pass the data on to you for collection.
The enrollment portal can give you a bird's eye view of your product portfolio and the status of your enrollment. Employees will have access to their benefits product offerings and the ease of enrolling at home or in the office. This allows employees to manage their open enrollment at their own convenience. Call Center support is also available to assist employees with enrollment.
With a simple user interface, employees can see the breakdown of cost per pay period by product. When employees have a question, our video library makes training easy.
Technology can be a useful tool, but some decisions are made more comfortably in person. Whether you are a new company and are unfamiliar with the benefits enrollment process or are a seasoned professional, our experts will come in and make sure each employee is enrolled with the right plan for their needs.
We’ve been providing on-site enrollment since 1983, and with 30 years of experience, we’ve got you covered.
We utilize a combination of communication vehicles to ensure all employees are reached in the way they feel most comfortable. A personalized benefits portal allows access for all employees whenever, wherever to complete the enrollment process. Whether they access via mobile device, tablet, or PC, they can receive information via email or via messages on the portal to review at their leisure.
Communication equals education, and we know what it takes to implement a successful enrollment.
VEBA successfully delivers employee communications by creating a well-organized communications strategy. We create employee awareness that helps employees make informed decisions.
Using our digital communication services, you can create emails that drive enrollment. We can save you money by lowering your printing cost and increasing speed.
Client are provided a single source of guidance for:
Communication via online video is a growing trend in the benefits world. Whether it's having educational and informative videos available to employees on the benefits portal, or sending out an email with a brief informational video, videos can maximize an employee's comprehension of their options which leads to a higher level of satisfaction in their decision, and with their employer overall.
Professional, branded communications are created, printed and distributed to reach employees who prefer to have a tangible pack of information in their hands rather than reading on a screen. Reminder cards can be sent to the employee's respective homes, and informational packets can be distributed to employees during a formal benefits informational meeting in-person.
VEBA technology and processes eliminate the need for HR staff or supervisors to assist with enrollment.
VEBA uses self-serve enrollment technology with call center support and research-based print and electronic communications to conduct “high tech” enrollments.